If you are not 100% satisfied with your purchase for any reason, contact Scooter Supermarket on 888-988-8815 and speak with a Customer Service Representative. Please note you must start the Return Process within 15 Calender Days after you receive the product. If it has gone beyond that period, we cannot accept a Return. Must have the original packaging. The product must be intact and have no form of damage, and a photo of the condition of the product on each side must be provided. If these prerequisites are met, we will authorize the Return. You are responsible for the all Product Shipping costs, as well as a 20% Restocking fee. Once the product has been received back at our warehouse and has been inspected, we will issue a refund minus the Shipping and Restocking fees within 3-5 Business days. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. If you are not 100% satisfied with your purchase for any reason, contact Scooter Supermarket on 888-383-8824and speak with a Customer Service Representative. Please note you must start the Return Process within 15 Calender Days after you receive the product. If it has gone beyond that period, we cannot accept a Return. The product must be intact and have no form of damage, and a photo of the condition of the product on each side must be provided. If these prerequisites are met, we will authorize the Return. You are responsible for the all Product Shipping costs, as well as a 20% Restocking fee. Once the product has been received back at our warehouse and has been inspected, we will issue a refund minus the Shipping and Restocking fees within 3-5 Business. REFUSED DELIVERY: If you refuse a delivery you are liable for outward and return shipping fees plus manufacturer 20% restocking fees. days.